About the Company
Oracle is a global leader in providing enterprise cloud computing, software, and hardware products and services. We are dedicated to innovation, customer success, and empowering businesses worldwide. Join our dynamic team and contribute to our mission of helping organizations transform through technology.
Job Description
We are seeking a highly organized and detail-oriented Sales Call Transcriber with a focus on Lead Management to join our remote team. This is a critical role responsible for accurately transcribing sales calls, identifying key lead-related information, and ensuring this data is meticulously recorded to support our sales and lead nurturing efforts. You will play a vital role in enhancing the efficiency and effectiveness of our sales pipeline by providing accurate and timely insights from customer interactions. This position is 100% remote, offering flexibility and the opportunity to work from anywhere within the specified region.
Key Responsibilities
- Accurately transcribe sales calls, webinars, and other sales-related audio content into text format.
- Listen attentively to identify and extract key information regarding customer needs, pain points, project timelines, budget considerations, and decision-makers.
- Categorize and tag transcribed data with relevant lead management attributes to facilitate CRM updates and sales follow-up.
- Ensure the integrity and accuracy of lead data by cross-referencing information and correcting discrepancies.
- Support the sales and marketing teams by providing clear, concise, and actionable summaries of call content.
- Maintain strict confidentiality regarding all transcribed information.
- Meet daily transcription quotas and quality standards.
Required Skills
- Exceptional listening skills and high typing speed with accuracy.
- Strong attention to detail and ability to identify critical information.
- Proficiency with transcription software and tools.
- Basic understanding of sales processes, terminology, and lead generation concepts.
- Excellent written communication skills in English.
- Ability to work independently, manage time effectively, and meet deadlines.
- Reliable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in transcription, data entry, or a similar administrative role.
- Familiarity with CRM systems (e.g., Oracle CRM, Salesforce, HubSpot).
- Experience in a sales support or customer service environment.
- A certificate or associate's degree in a relevant field.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Flexible 100% remote work environment.
- Opportunities for professional development and career growth.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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