About the Company
Greggs is a leading UK food-on-the-go retailer, committed to serving delicious, freshly prepared food to millions of customers every week. With a heritage spanning over 80 years, we pride ourselves on our community roots, exceptional customer service, and a vibrant, supportive work environment. Join a company that values its people and offers fantastic opportunities for growth and development.
Job Description
Are you passionate about food, customer service, and ready to take your first step into a leadership role? Greggs is looking for an enthusiastic and driven Quick Service Team Lead (Trainee) to join our bustling team in Newcastle upon Tyne. This is an excellent entry-level opportunity for individuals eager to learn the ropes of managing a fast-paced retail environment, with full benefits from day one. As a Trainee Team Lead, you’ll receive comprehensive training and support to develop the skills needed to motivate a team, ensure smooth operations, and deliver an outstanding customer experience. If you’re a natural leader with a can-do attitude, we want to hear from you!
Key Responsibilities
- Assist the management team in daily shop operations, ensuring efficiency and high standards.
- Support the training and development of team members, fostering a positive work environment.
- Ensure excellent customer service by engaging with customers and resolving inquiries promptly.
- Oversee product preparation, display, and stock rotation to maintain freshness and availability.
- Process transactions accurately and handle cash with integrity.
- Maintain high standards of cleanliness and hygiene throughout the shop.
- Contribute to achieving sales targets and minimizing waste.
- Adhere to all company policies and health & safety regulations.
Required Skills
- Strong communication and interpersonal skills.
- A positive attitude and a passion for customer service.
- Ability to work effectively in a fast-paced team environment.
- Basic numeracy and literacy skills.
- Willingness to learn and take initiative.
- Reliable and punctual.
Preferred Qualifications
- Some experience in a customer-facing role (e.g., retail, hospitality).
- An interest in the food service industry.
- Basic understanding of food hygiene practices.
Perks & Benefits
- Competitive salary with opportunities for progression.
- Comprehensive training and development program.
- Generous staff discount on Greggs products.
- Pension scheme.
- Paid holiday allowance.
- Life assurance.
- Employee assistance program.
- Opportunities for career advancement within a national company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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