About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are passionate about creating a positive customer experience and supporting our teams to thrive in a dynamic, supportive, and 100% remote environment. Join us and be part of a team that puts people first, embracing innovation and diverse perspectives to deliver exceptional service.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Liaison. This is a 100% remote, full-time position where you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries through various digital channels. You will play a crucial role in maintaining customer satisfaction and loyalty by offering timely, accurate, and empathetic assistance. This role is ideal for individuals who are tech-savvy, possess excellent communication skills, and thrive in an independent, work-from-home setting.
Key Responsibilities
- Respond to customer inquiries and issues via chat, email, and social media platforms in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot common customer problems and escalate complex issues to the appropriate internal teams when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Contribute to a positive team environment and uphold company values.
Required Skills
- Excellent written and verbal communication skills.
- Strong interpersonal skills and a customer-centric attitude.
- Proficiency in using digital communication tools and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Reliable high-speed internet connection and a quiet home office environment.
- Basic computer literacy and typing speed.
Preferred Qualifications
- Previous experience in a customer service or support role (even informal).
- Familiarity with e-commerce platforms or specific industry knowledge.
- Experience working in a remote or virtual team environment.
- High school diploma or equivalent; some college education preferred.
Perks & Benefits
- 100% Remote work model – work from the comfort of your home.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for professional growth and career advancement.
- Employee assistance program.
- Virtual team-building events and supportive culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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