About the Company
Barclays is a British universal bank. We are diversified by business, by different types of customer and client, and by geography. Our businesses include consumer banking and payments, corporate and investment banking, and wealth management. We have a significant presence in Glasgow, supporting millions of customers and clients worldwide with innovative financial solutions and excellent service.
Job Description
Join our dynamic remote support team at Barclays as a Morning WFH Support Specialist. This role focuses entirely on non-voice customer interactions, primarily through chat and email, providing essential assistance to our clients. You will work from the comfort of your home, managing inquiries and issues efficiently from Monday to Friday during morning hours. This is an excellent opportunity for individuals who excel in written communication, are detail-oriented, and thrive in a self-directed environment. No prior experience is required, as comprehensive training will be provided.
Key Responsibilities
- Provide non-voice customer support via chat and email channels.
- Address customer inquiries, resolve issues, and provide information regarding products and services.
- Document all customer interactions accurately and efficiently in the CRM system.
- Escalate complex issues to senior support staff when necessary.
- Adhere to company policies and procedures to ensure data security and customer privacy.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Participate in ongoing training and development programs to enhance product knowledge and skills.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and accuracy.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer proficiency and ability to navigate multiple systems.
- Reliable internet connection and a quiet home workspace.
- Problem-solving aptitude and a customer-centric mindset.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with financial services products and terminology.
- Previous experience in a remote work environment.
- A degree or equivalent qualification in a related field.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits.
- Generous paid time off.
- Pension scheme.
- Employee assistance program.
- Opportunities for career growth and professional development.
- Access to a wide range of employee discounts.
- Full remote work flexibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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