About the Company
Nuffield Health is a leading UK healthcare charity, dedicated to building a healthier nation. We operate a network of hospitals, fitness and wellbeing centres, and workplace wellbeing services. Our mission is to help people get healthy and stay healthy, providing exceptional services in a supportive and modern environment. We are committed to employee wellbeing and offer opportunities for growth and development.
Job Description
We are seeking an enthusiastic and customer-focused Pilates Studio Host to join our team in Saltaire. This unique role blends front-of-house studio management with flexible administrative support, allowing for some work-from-home options for specific tasks. You will be the welcoming face of our modern Pilates studio, ensuring a seamless and positive experience for all members and visitors. This role requires excellent organisational skills, a passion for wellness, and a proactive approach to studio operations.
Key Responsibilities
- Welcome and assist members and prospective clients with a friendly and professional demeanor.
- Manage studio bookings, enquiries, and membership administration.
- Maintain the cleanliness and presentation of the studio and reception area.
- Process payments and manage point-of-sale transactions.
- Assist with scheduling Pilates instructors and managing their availability.
- Coordinate virtual class access and support for WFH options.
- Handle communication via phone, email, and in-person efficiently.
- Resolve member queries and provide exceptional customer service.
- Support marketing efforts and promotion of studio classes and events.
- Manage inventory of studio supplies and merchandise.
Required Skills
- Proven experience in a customer service or front-of-house role (at least 1 year).
- Excellent verbal and written communication skills.
- Proficient in using booking systems and basic office software (e.g., Microsoft Office Suite).
- Strong organizational and multitasking abilities.
- A genuine interest in health, fitness, or Pilates.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a fitness, wellness, or hospitality environment.
- Knowledge of Pilates principles and practices.
- Experience with CRM software.
- First Aid certification.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Free gym membership and discounted access to Nuffield Health services.
- Flexible working arrangements, including WFH options for administrative tasks.
- A supportive and positive work environment.
- Employee assistance program.
- Pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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