About the Company
Mercure Hotels, part of the Accor group, offers a unique blend of local character and global hospitality standards. With a commitment to providing comfortable stays and memorable experiences, our hotels are deeply rooted in their communities. The Mercure Hotel Newark on Trent prides itself on its warm, welcoming atmosphere and dedication to guest satisfaction, making it a beloved choice for both leisure and business travellers.
Job Description
We are seeking a friendly and reliable Part-Time Hotel Porter to join our dedicated team at Mercure Hotel Newark on Trent. This role is ideal for stay-at-home parents looking for flexible hours that fit around family commitments. As a Hotel Porter, you will be the first point of contact for many of our guests, playing a crucial role in ensuring their stay is comfortable and hassle-free. Your primary responsibility will be to assist guests with their luggage, provide information, and help maintain the hotel’s welcoming environment. We value a positive attitude and a willingness to learn, so no prior hotel experience is necessary. Full training will be provided.
Key Responsibilities
- Assist guests with luggage handling upon arrival and departure, ensuring a smooth transition.
- Provide excellent customer service, answering guest queries and offering local recommendations.
- Help maintain the cleanliness and tidiness of the hotel lobby and entrance areas.
- Deliver newspapers, parcels, and messages to guest rooms as required.
- Assist with setting up meeting rooms or other hotel facilities as needed.
- Act as a point of contact for guests, directing them to various hotel amenities.
- Report any maintenance issues or safety concerns to the appropriate department.
- Uphold the hotel's standards of service and professionalism at all times.
Required Skills
- Excellent communication and interpersonal skills
- A friendly and approachable demeanour
- Ability to lift and carry luggage (reasonable weight)
- Reliable and punctual with a strong work ethic
- Ability to work independently and as part of a team
- Basic problem-solving skills
- Willingness to learn and adapt
Preferred Qualifications
- Previous customer service experience (any sector)
- Basic knowledge of the local Newark-on-Trent area
- A full, clean UK driving licence (useful for occasional errands)
Perks & Benefits
- Flexible part-time hours to suit family schedules
- Competitive hourly wage
- Comprehensive training and development opportunities
- Staff discounts on hotel stays and services worldwide (Accor Group)
- A supportive and inclusive work environment
- Opportunity to be part of a renowned international hotel group
- Free on-site parking
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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