About the Company
The John Lewis Partnership is a UK retailer that operates John Lewis & Partners department stores and Waitrose & Partners supermarkets. Renowned for its commitment to quality, outstanding customer service, and ‘Never Knowingly Undersold’ promise, John Lewis offers a comprehensive range of products, including a luxurious beauty department featuring leading premium cosmetic brands. We pride ourselves on creating an exceptional shopping experience and fostering a supportive, partner-owned work environment.
Job Description
Join our vibrant beauty team at John Lewis Cambridge as a Cosmetic Counter Assistant for a prestigious premium brand. This role is ideal for individuals passionate about beauty, dedicated to providing exceptional customer service, and eager to drive sales. You will be the face of our premium cosmetic brand, guiding customers through product selection, demonstrating application techniques, and ensuring a memorable shopping experience. This is an exciting opportunity to work with high-end products, receive continuous training, and enjoy the unique benefits of being a John Lewis Partner.
Key Responsibilities
- Provide expert advice and personalized consultations to customers on premium cosmetic products.
- Perform product demonstrations and makeup applications to showcase product benefits and usage.
- Achieve and exceed individual and counter sales targets and key performance indicators.
- Maintain high standards of counter presentation, cleanliness, and visual merchandising.
- Manage stock levels, replenish products, and ensure accurate inventory.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Build lasting customer relationships, encourage repeat business, and manage customer queries.
- Stay informed about new product launches, promotions, and beauty trends.
Required Skills
- Proven experience in customer service or retail sales, preferably in a premium environment.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- A genuine passion for beauty, cosmetics, and skincare products.
- Ability to work effectively in a fast-paced retail environment and meet sales targets.
- Strong organizational skills and attention to detail.
- Basic computer literacy and comfort with point-of-sale systems.
Preferred Qualifications
- Previous experience working with a premium cosmetic or beauty brand.
- Knowledge of current makeup trends and application techniques.
- Formal qualification in beauty therapy or makeup artistry is a plus.
Perks & Benefits
- Competitive salary and commission opportunities.
- Generous staff discount across John Lewis and Waitrose stores.
- Access to exclusive free samples and product allocations from premium brands.
- Comprehensive training and development programs.
- Annual Partner bonus (subject to company performance).
- Opportunities for career progression within the John Lewis Partnership.
- Pension scheme and life assurance.
- Partnership perks and discounts on a range of services and experiences.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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