About the Company
Hilton Hotels & Resorts is a global hospitality company with a legacy of providing exceptional guest experiences for over a century. With thousands of hotels across the globe, we are committed to upholding the highest standards of service, innovation, and community engagement. Join our team and be part of a culture that values growth, diversity, and creating memorable stays.
Job Description
Join the welcoming team at Hilton Hotels & Resorts in Portsmouth as a Hotel Porter. In this vital front-of-house role, you will be the first point of contact for many of our guests, setting the tone for their entire stay. You will be responsible for providing excellent customer service, assisting guests with luggage, parking, and general inquiries, ensuring their comfort and convenience from arrival to departure. This position is ideal for individuals with a strong work ethic, a friendly demeanour, and a passion for hospitality. We offer a supportive work environment and fantastic staff discounts on rooms and food across our global portfolio.
Key Responsibilities
- Greet guests warmly upon arrival and departure.
- Assist guests with their luggage, loading and unloading from vehicles and transporting to and from rooms.
- Provide information about hotel facilities, services, and local attractions.
- Assist with parking and car retrieval as needed.
- Handle guest inquiries and resolve minor issues promptly and courteously.
- Maintain the cleanliness and tidiness of the hotel lobby and entrance areas.
- Collaborate with the front desk and other departments to ensure seamless guest service.
- Perform other duties as assigned by management to ensure efficient hotel operations.
Required Skills
- Excellent customer service skills.
- Strong communication and interpersonal abilities.
- Ability to lift and carry heavy luggage.
- A positive and professional attitude.
- Ability to work flexible hours, including weekends and holidays.
- Ability to stand and walk for extended periods.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably within hospitality.
- Familiarity with the Portsmouth area.
- Valid UK driving license.
- First Aid certification.
Perks & Benefits
- Staff discounts on rooms and food globally.
- Comprehensive training and development opportunities.
- Career progression within Hilton Hotels & Resorts.
- Paid time off and holiday entitlement.
- Health and wellness programs.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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