About the Company
Crowne Plaza Hotels & Resorts, part of the IHG Hotels & Resorts family, is a dynamic and upscale hotel brand designed for business travel, offering a premium guest experience in key cities and resort destinations worldwide. We pride ourselves on creating a comfortable and productive environment for our guests, supported by a dedicated and professional team. Join us and be part of a global hospitality leader where your career can thrive.
Job Description
We are seeking an enthusiastic and reliable Guest Luggage Porter to join our dedicated hotel lobby team. This is an excellent opportunity for an individual with a passion for customer service and a desire to contribute to a premium guest experience. As a Guest Luggage Porter, you will be the first point of contact for many of our guests, playing a crucial role in ensuring their arrival and departure are seamless and welcoming. This role focuses entirely on guest service within the hotel premises; no driving is involved.
Key Responsibilities
- Warmly greet all guests upon arrival and assist them with their luggage, safely transporting it to and from their rooms.
- Provide exceptional customer service, anticipating guest needs and offering assistance with a polite and professional demeanor.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and luggage storage areas.
- Assist guests with directions, local information, and general inquiries about hotel services.
- Handle guest requests promptly and efficiently, liaising with other hotel departments as needed.
- Support the front desk team during peak periods or when assistance is required with guest flow.
- Adhere to all hotel safety and security procedures.
- Ensure an organized and secure storage system for guest luggage.
- Assist with the delivery of items to guest rooms as required.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A friendly, approachable, and professional attitude.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Strong physical stamina and ability to lift and carry luggage.
- Reliable and punctual with a strong work ethic.
- Customer-service oriented with a genuine desire to help others.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
- Previous experience in a customer service or hospitality role.
- Familiarity with hotel operations and guest services.
- A good understanding of the local area and attractions in Burnley.
Perks & Benefits
- Competitive hourly wage with the opportunity to earn cash tips directly from guests.
- Meals provided while on duty.
- Comprehensive training and development programs.
- Opportunities for career advancement within Crowne Plaza and IHG Hotels & Resorts.
- Employee discounts on hotel stays and F&B across IHG properties worldwide.
- A supportive and inclusive work environment.
- Uniform provided and laundered.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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