About the Company
Telus International AI is a global leader in providing high-quality data solutions to power the world’s most innovative artificial intelligence systems. We partner with top technology companies to improve their products and services through human-powered data annotation, data collection, and content moderation. Our mission is to enhance AI capabilities through diverse human input, fostering a more intelligent and connected world.
Job Description
We are seeking meticulous and detail-oriented individuals for a remote, home-based position as a Customer Chat Log Annotator. In this role, you will play a crucial part in training and improving AI models by accurately annotating customer service chat logs. This position focuses on linguistic analysis and categorization of text data, requiring excellent writing skills and a strong understanding of conversational nuances. This is a 100% remote contract position, offering flexibility and the opportunity to contribute to cutting-edge AI development from the comfort of your home.
Key Responsibilities
- Read and understand customer service chat logs, identifying key conversational elements.
- Accurately annotate chat log data according to specific guidelines and project requirements.
- Categorize text segments, identify entities, sentiment, and intent within conversations.
- Maintain high levels of accuracy and consistency in all annotation tasks.
- Provide clear, concise, and objective written annotations.
- Collaborate with project managers and quality assurance teams to ensure data quality.
- Adhere to strict deadlines and productivity targets.
Required Skills
- Exceptional written communication skills in English (US English).
- Strong attention to detail and ability to follow complex guidelines precisely.
- Proficiency in basic computer skills and web navigation.
- Ability to work independently and manage time effectively in a remote environment.
- Analytical mindset for interpreting text data.
Preferred Qualifications
- Previous experience with data annotation, linguistic analysis, or content moderation.
- Familiarity with natural language processing (NLP) concepts.
- Experience working with online annotation tools or platforms.
- Bachelor's degree in Linguistics, English, Communications, or a related field.
Perks & Benefits
- Fully remote work environment – work from anywhere.
- Flexible working hours, allowing for a good work-life balance.
- Opportunity to contribute to the advancement of artificial intelligence.
- Access to a global network of annotators and project teams.
- Comprehensive training and continuous support for project-specific tools and guidelines.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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