About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for clients in more than 70 countries. We are dedicated to providing excellent service and fostering a supportive work environment where employees can thrive.
Job Description
Join Concentrix as a Billing Support Agent, where you’ll be a crucial point of contact for customers requiring assistance with their billing inquiries. This role demands high accuracy and attention to detail to ensure precise resolution of customer issues. We offer a stable and structured environment for individuals committed to delivering exceptional customer service and becoming experts in billing processes. You will handle a variety of billing-related questions, discrepancies, and updates, striving for first-call resolution and customer satisfaction.
Key Responsibilities
- Respond to customer billing inquiries via phone, email, or chat in a professional and timely manner.
- Investigate and resolve billing discrepancies, payment issues, and account adjustments with high accuracy.
- Explain complex billing statements and policies clearly and concisely to customers.
- Process payments, set up payment plans, and update customer account information.
- Collaborate with internal teams to escalate and resolve complex billing issues.
- Maintain detailed and accurate records of all customer interactions and resolutions.
- Adhere to company policies and procedures, ensuring compliance with all billing regulations.
- Continuously learn and adapt to new billing systems, products, and services.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer skills and navigating multiple systems simultaneously.
- Ability to maintain composure and professional demeanor in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center environment, particularly in billing support.
- Familiarity with CRM software and billing systems.
- Associate's degree or higher in a relevant field.
- Ability to speak multiple languages (e.g., Spanish) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program and wellness initiatives.
- A vibrant and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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