About the Company
TTEC (TeleTech Holdings, Inc.) is a global leader in customer experience (CX) technology and services. We design, build, and operate omnichannel customer experiences, helping brands connect with their customers through innovative solutions and dedicated people. With a commitment to fostering a vibrant and supportive work-from-home culture, TTEC empowers its employees to deliver exceptional service from anywhere.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a remote work environment where you can make a real impact? TTEC is looking for a Remote Customer Liaison to join our dynamic team. In this role, you will be the first point of contact for customers, providing compassionate support, resolving inquiries, and ensuring a positive brand experience. This is a 100% remote position, offering you the flexibility to work from the comfort of your home while connecting with a diverse customer base and a supportive team. If you’re eager to learn, adaptable, and dedicated to customer satisfaction, we encourage you to apply!
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries via phone, email, and chat with professionalism and empathy.
- Actively listen to customer concerns, identify root causes, and provide accurate and efficient solutions.
- Escalate complex issues to appropriate departments when necessary, ensuring seamless resolution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Educate customers on products, services, and policies in a clear and understandable manner.
- Collaborate with team members and supervisors to continuously improve customer service processes.
- Adhere to all company policies and procedures, including data privacy and security guidelines.
- Contribute to a positive team environment through active participation and constructive feedback.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer navigation and data entry.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
- Adaptability and willingness to learn new systems and processes.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer service, call center, or remote support role.
- Familiarity with CRM software and customer support tools.
- Associate's degree or some college coursework.
- Bilingual proficiency (English + another language).
Perks & Benefits
- Competitive hourly pay and performance incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Extensive virtual training and ongoing professional development.
- Employee assistance program and wellness initiatives.
- Opportunity for career growth within a global organization.
- A supportive and inclusive remote work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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