About the Company
Hilton Edinburgh Carlton is a prestigious hotel located in the heart of Edinburgh, offering guests a luxurious and memorable experience. As part of the globally recognized Hilton brand, we are committed to providing exceptional service and fostering a welcoming environment for both our guests and our team members. We believe in nurturing talent and supporting our staff’s growth, including those balancing work with their studies.
Job Description
Are you a dedicated student looking for a flexible part-time role that fits around your academic commitments? Hilton Edinburgh Carlton is seeking an enthusiastic and reliable Student Hotel Porter to join our vibrant team. This role is perfect for someone eager to gain valuable experience in the hospitality industry while enjoying a study-friendly schedule and weekly pay. You will be a crucial part of our front-of-house operations, ensuring guests receive a warm welcome and efficient service throughout their stay. Your duties will include assisting guests with luggage, providing information, and maintaining the hotel’s high standards of presentation and guest satisfaction.
Key Responsibilities
- Warmly greet guests upon arrival and assist with luggage handling, both on arrival and departure.
- Escort guests to their rooms, providing assistance with room orientation and hotel facilities as needed.
- Assist guests with transportation needs, including calling taxis and providing directions.
- Deliver messages, newspapers, and other items to guest rooms promptly.
- Maintain the cleanliness and tidiness of the hotel lobby and entrance areas.
- Respond to guest inquiries and requests with professionalism and efficiency.
- Support the front desk team with various tasks as required.
- Adhere to all hotel safety and security procedures.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A friendly, approachable, and customer-focused demeanor.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Physical stamina and ability to lift and carry luggage.
- Reliable and punctual with a strong work ethic.
- Ability to adapt to changing situations and guest needs.
Preferred Qualifications
- Previous experience in a customer service or hospitality role is a plus.
- Familiarity with Edinburgh city attractions and public transport routes.
- Basic understanding of hotel operations.
Perks & Benefits
- Flexible working hours designed to accommodate your study schedule.
- Competitive weekly pay.
- Opportunity to gain valuable experience in a world-renowned hotel brand.
- Access to Hilton's extensive training and development programs.
- Team member travel program with discounted rates at Hilton properties worldwide.
- Complimentary meals on duty.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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