About the Company
Telus International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. We are passionate about creating seamless customer journeys and empowering our team members to excel in a dynamic, supportive environment. Join our rapidly growing team and embark on a rewarding career where your fresh perspective is valued.
Job Description
Are you looking to kickstart your career in customer service without prior experience? Telus International is seeking enthusiastic and motivated individuals to join our team as an Online Chat Agent. This is a fantastic opportunity for quick learners who are passionate about helping others and possess excellent written communication skills. As an Online Chat Agent, you will be the first point of contact for customers, providing support, answering inquiries, and resolving issues through online chat channels. We offer comprehensive training, a supportive team environment, and a direct start into a fulfilling career. This is a 100% remote position, allowing you to work from the comfort of your home.
Key Responsibilities
- Engage with customers in a friendly, professional, and efficient manner via live chat.
- Provide accurate and timely information regarding products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex cases as needed.
- Maintain a high level of customer satisfaction and positive customer experience.
- Document all customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies and procedures, ensuring compliance and data security.
- Continuously learn and adapt to new information and changes in product/service offerings.
Required Skills
- Excellent written communication and grammar skills in English.
- Strong typing speed and accuracy.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to learn quickly and adapt to new software and processes.
- Customer-focused attitude with a desire to help.
- Must be legally authorized to work in Canada.
Preferred Qualifications
- Previous experience in a customer-facing role (even volunteer or informal experience).
- Familiarity with CRM software or ticketing systems.
- Multilingual abilities (e.g., French, Mandarin, Punjabi) are a plus.
- A high school diploma or equivalent.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive paid training program.
- Full health, dental, and vision benefits.
- Opportunities for career growth and advancement within a global company.
- Supportive and inclusive remote work culture.
- Employee assistance program.
- Access to various employee discounts and perks.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.