About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. Capgemini is committed to fostering a diverse and inclusive workplace where everyone can thrive.
Job Description
Are you a proactive and customer-focused individual looking to kickstart your career in a dynamic environment? Capgemini is offering an exciting entry-level opportunity as a Google Service Assistant. This role is perfect for enthusiastic individuals with no prior experience, as we provide comprehensive, full training to ensure your success. You will be instrumental in supporting our clients in leveraging Google’s suite of services, ensuring smooth operations and excellent user experience. This is a fantastic chance to grow your skills in a leading global IT services company.
Key Responsibilities
- Provide first-line support to clients regarding Google services and applications, including Workspace (Gmail, Calendar, Drive, Docs, etc.) and other Google Cloud products.
- Assist users with account setup, configuration, and basic troubleshooting.
- Escalate complex issues to senior support teams when necessary, ensuring clear and detailed documentation.
- Maintain accurate records of client interactions and solutions in our CRM system.
- Collaborate with team members to share knowledge and improve support processes.
- Participate actively in all training programs to develop a deep understanding of Google services and support protocols.
- Contribute to creating and updating support documentation and FAQs.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency with basic computer applications and willingness to learn new technologies.
- A positive attitude and a customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Demonstrated eagerness to learn and adapt in a fast-paced environment.
- Reliability and strong organizational skills.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a customer service or administrative role (even informal experience is a plus).
- Familiarity with any Google products or services.
- Basic understanding of IT support principles.
Perks & Benefits
- Comprehensive paid training program.
- Generous annual leave allowance.
- Competitive pension scheme.
- Private medical insurance options.
- Opportunities for career growth and professional development within a global company.
- Access to cutting-edge technology and learning platforms.
- Supportive and collaborative work environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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