About the Company
EY is a global leader in assurance, tax, transaction, and advisory services. We’re committed to building a better working world, with a deep understanding of our clients’ industries and services. Our Consumer Products & Retail sector practice helps clients navigate challenges and opportunities in customer experience, operations, and growth strategies, often leveraging insights gained through methods like mystery shopping to deliver actionable recommendations.
Job Description
Join EY as a Casual Mystery Shopper and help us gather critical insights into customer service and operational standards across various retail and service industries. This flexible role allows you to work on assignments at your convenience, with no minimum hour commitment. You’ll visit assigned locations, observe specific aspects of the customer experience, and provide objective, detailed feedback through our online reporting system. This is an ideal opportunity for individuals seeking flexible work, keen observation skills, and a desire to contribute to improving customer experiences.
Key Responsibilities
- Conduct assigned mystery shopping visits to various retail stores, restaurants, or service providers as per project guidelines.
- Objectively observe and evaluate customer service, product availability, store cleanliness, and employee adherence to brand standards.
- Interact with staff in a natural manner to assess service quality without revealing your identity as a mystery shopper.
- Accurately and thoroughly complete online evaluation forms, providing detailed written comments and supporting documentation (e.g., receipts, photos) within specified deadlines.
- Maintain confidentiality of all assignment details and client information.
- Manage your own schedule to complete assignments within given windows.
Required Skills
- Excellent observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- Reliable internet access and proficiency with online forms/applications.
- Ability to maintain objectivity and provide unbiased feedback.
- Reliable transportation to visit various assigned locations.
- A keen interest in customer service and consumer experiences.
- Ability to follow instructions meticulously.
Preferred Qualifications
- Previous experience in customer service or retail environments.
- Familiarity with various types of retail and service establishments.
- Experience with online survey tools or data entry.
- Access to a smartphone with a camera for capturing supporting evidence.
Perks & Benefits
- Flexible work schedule – choose assignments that fit your availability.
- Opportunity to impact real-world customer service improvements.
- Gain insights into diverse industries and business operations.
- Independent work environment.
- Competitive pay per completed assignment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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