Retail Bank Host – Professional Greeting & Admin focus

About the Company

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to making financial lives better through the power of every connection.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Bank Host. In this vital role, you will be the first point of contact for clients entering our Miami branch, responsible for creating a welcoming atmosphere and ensuring a seamless experience. Your primary focus will be on professional greetings, active listening to understand client needs, and guiding them to the appropriate banking resources or specialists. Additionally, you will support the branch with essential administrative tasks, contributing to the efficient operation of our services. This position offers a dynamic environment for those passionate about client service and operational excellence.

Key Responsibilities

• Warmly greet all clients and visitors entering the branch, setting a positive tone for their visit.
• Proactively engage clients to understand their purpose for visiting and direct them efficiently.
• Introduce clients to appropriate banking specialists, such as tellers, financial advisors, or loan officers.
• Manage client flow in the lobby, minimizing wait times and ensuring an organized environment.
• Provide basic information about bank products and services, and assist with general inquiries.
• Maintain a clean, organized, and professional lobby area.
• Assist with scheduling appointments and managing client calendars for banking specialists.
• Perform various administrative duties, including managing incoming mail, scanning documents, and updating client records.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Collaborate with branch team members to achieve collective service and operational goals.

Required Skills

• Exceptional interpersonal and communication skills, both verbal and written.
• Proven ability to deliver outstanding customer service and create positive client experiences.
• Strong organizational skills and attention to detail.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• A professional demeanor and appearance.
• Ability to work collaboratively as part of a team.

Preferred Qualifications

• Previous experience in a customer-facing role within the financial services or retail industry.
• Bilingual proficiency (English and Spanish) highly desirable given the Miami location.
• Familiarity with banking products and services.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Generous paid time off and holidays.
• Tuition reimbursement and professional development opportunities.
• Employee assistance programs.
• Access to exclusive employee banking benefits and discounts.
• A supportive and inclusive work environment focused on career growth.

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