About the Company
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are dedicated to pioneering new ways to delight our customers and build a better future. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. Join our team and be part of a culture that thrives on innovation, customer obsession, and operational excellence, even from the comfort of your home.
Job Description
We are seeking a highly organized and proactive WFH UPS Liaison with a strong focus on professional communication to join our remote team. In this critical role, you will serve as the primary point of contact between Amazon and UPS, ensuring seamless logistics, efficient communication, and timely resolution of any shipping-related issues. Your expertise in fostering clear and concise communication, both internally and externally, will be paramount to maintaining our high standards of delivery and customer satisfaction. This is a 100% remote position, offering flexibility and the opportunity to contribute to a dynamic global operation from anywhere.
Key Responsibilities
- Act as the dedicated liaison between Amazon teams and UPS representatives for all logistical and operational matters.
- Proactively monitor UPS shipments, identify potential delays or issues, and coordinate with relevant parties for swift resolution.
- Communicate complex shipping information, updates, and changes clearly and professionally to internal stakeholders.
- Manage and respond to all UPS-related inquiries, ensuring timely and accurate information flow.
- Maintain detailed records of communications, shipment statuses, and resolution actions in designated systems.
- Collaborate with supply chain, customer service, and warehouse teams to optimize shipping processes and resolve discrepancies.
- Generate regular reports on UPS performance, challenges, and successes to management.
- Identify opportunities for process improvements in UPS interactions and implement best practices to enhance efficiency and cost-effectiveness.
Required Skills
- Exceptional written and verbal communication skills with a professional demeanor.
- Proven ability to manage multiple priorities and projects in a fast-paced environment.
- Strong problem-solving and analytical capabilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and willingness to learn new software.
- High degree of accuracy and attention to detail.
- Ability to work independently and effectively in a remote work setting.
- Minimum of 2 years of experience in logistics coordination, administrative support, or a communication-focused role.
Preferred Qualifications
- Bachelor's degree in Business Administration, Logistics, Communications, or a related field.
- Familiarity with large-scale e-commerce operations and supply chain management.
- Experience using UPS WorldShip or other major shipping software platforms.
- Proven ability to build and maintain strong professional relationships with external partners.
- Experience with data analysis and reporting for logistics metrics.
Perks & Benefits
- Comprehensive health, dental, and vision insurance options.
- 401(k) retirement plan with company matching.
- Paid time off, including vacation, sick leave, and holidays.
- Amazon employee discounts on products and services.
- Opportunities for professional development and career advancement within a global company.
- Employee assistance programs and wellness initiatives.
- Remote work setup stipend and ongoing technical support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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