About the Company
Premier Inn is the UK’s largest hotel brand, with over 800 hotels across the UK, offering quality accommodation at affordable prices. We are committed to providing a great night’s sleep for our guests and a supportive, inclusive environment for our team members. Joining Premier Inn means becoming part of a trusted brand known for its excellent service and welcoming atmosphere.
Job Description
We are seeking a dedicated and reliable individual to join our team as an Overnight Hotel Porter. This unique role, incorporating WFH options for specific administrative tasks, focuses on ensuring a safe, quiet, and seamlessly run environment during the overnight hours. While core duties involve remote monitoring and guest support, there are opportunities to contribute to various administrative functions from home, aligning with our commitment to flexibility and modern work solutions. You will be the primary point of contact for guests requiring assistance during silent hours, ensuring their comfort and security through a combination of remote oversight and coordinated on-site support when necessary.
Key Responsibilities
- Remotely monitor hotel security systems and respond to alarms or unusual activity.
- Provide remote guest support for inquiries, concerns, and special requests during overnight shifts.
- Coordinate with on-site security or maintenance teams for immediate physical interventions when required.
- Manage and process administrative tasks such as reporting, guest data updates, and preparing for the morning shift remotely.
- Ensure a peaceful and secure environment for guests by actively addressing potential disturbances from a remote vantage point.
- Handle emergency situations by following established protocols and liaising with emergency services as needed.
- Document all incidents, guest interactions, and shift activities accurately.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using remote monitoring and communication software.
- Ability to work independently and make sound decisions.
- Reliable internet connection and a suitable home office environment for remote tasks.
- Basic computer literacy and data entry skills.
Preferred Qualifications
- Previous experience in hospitality or a customer service role.
- Familiarity with hotel operating systems (PMS).
- Knowledge of basic first aid and emergency procedures.
- Experience with remote work setups.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity for flexible work arrangements including WFH options.
- Access to extensive training and development programs.
- Discounts across Whitbread brands (Premier Inn, restaurants).
- A supportive and respectful work environment.
- Pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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