About the Company
Currys PLC is a leading omnichannel retailer of technology products and services, operating in the UK and Ireland. With a vast network of stores and a robust online presence, we are committed to making technology accessible and affordable for everyone. We pride ourselves on exceptional customer service, expert advice, and a wide range of products from top global brands, including Apple. Join our dynamic team and help us connect customers with the technology that enhances their lives.
Job Description
We are seeking a proactive and detail-oriented Apple Sales Support Specialist with a strong focus on lead management to join our remote team. In this role, you will be instrumental in supporting our sales efforts for Apple products, managing the lifecycle of sales leads, and ensuring potential customers receive timely and effective engagement. You will act as a key liaison between prospective clients and our sales team, qualifying leads, nurturing relationships, and maintaining accurate records to drive sales conversions. This is a crucial position for someone who is passionate about Apple technology and thrives in a fast-paced, customer-centric environment.
Key Responsibilities
- Manage and qualify inbound sales leads for Apple products, ensuring alignment with sales criteria.
- Proactively follow up with warm leads via phone, email, and chat to gauge interest and identify specific needs.
- Maintain a comprehensive and accurate database of lead interactions, statuses, and outcomes in our CRM system.
- Collaborate closely with the sales team to schedule product demonstrations and facilitate smooth handovers of qualified leads.
- Provide initial product information and address common customer queries regarding Apple devices and services.
- Identify opportunities for upselling and cross-selling Apple accessories and services.
- Generate regular reports on lead performance, conversion rates, and pipeline health.
- Contribute to the continuous improvement of lead management processes and strategies.
- Stay up-to-date with the latest Apple product launches, features, and competitive landscape.
Required Skills
- Proven experience in sales support, customer service, or lead generation.
- Strong understanding and passion for Apple products and ecosystem.
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Exceptional organisational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A track record of meeting or exceeding targets in a sales or support role.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Previous experience specifically supporting sales of consumer electronics or technology.
- Familiarity with sales automation tools and techniques.
- Experience working in a remote or distributed team environment.
Perks & Benefits
- Competitive annual salary.
- Performance-based bonuses.
- Generous employee discount on Currys products.
- Comprehensive health and wellness benefits package.
- Opportunity for professional development and career growth.
- Access to a wide range of online training courses.
- Flexible remote work environment.
- Pension scheme contributions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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