About the Company
Hilton York is a landmark hotel nestled in the heart of historic York, offering guests exceptional service and comfortable accommodations with stunning views of Clifford’s Tower and the city walls. As part of Hilton Worldwide, we are committed to creating memorable experiences for our guests and a supportive, growth-oriented environment for our team members.
Job Description
We are seeking a dedicated and service-oriented Hotel Porter to join our vibrant team at Hilton York. In this crucial role, you will be the first and last point of contact for many of our guests, responsible for providing a warm welcome and efficient assistance throughout their stay. You will handle luggage, provide information, and ensure the smooth flow of arrivals and departures, contributing significantly to our reputation for outstanding guest satisfaction. This is a direct hire opportunity, perfect for individuals passionate about hospitality.
Key Responsibilities
- Greet guests upon arrival and assist with loading and unloading luggage from vehicles.
- Escort guests to their rooms, providing assistance with luggage and offering information about hotel facilities and services.
- Store and retrieve luggage securely for guests as required.
- Handle guest requests and inquiries promptly and professionally, directing them to appropriate departments when necessary.
- Assist with the delivery of items to guest rooms (e.g., newspapers, extra amenities).
- Maintain a tidy and welcoming hotel entrance and lobby area.
- Assist with minor errands and provide support to other hotel departments as needed.
- Ensure guest safety and security by following all hotel procedures.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Ability to lift and carry heavy luggage (up to 20kg).
- Professional demeanor and appearance.
- Ability to work effectively in a fast-paced environment.
- A positive attitude and a proactive approach to guest care.
Preferred Qualifications
- Previous experience in a customer service or hospitality role.
- Knowledge of the local area and attractions in York.
- A valid UK driving licence (useful for occasional errands).
Perks & Benefits
- Competitive salary and Hilton team member travel discounts.
- Opportunities for career development and advancement within Hilton Worldwide.
- Complimentary meals on duty.
- Uniform provided and laundered.
- Access to our comprehensive wellness programs.
- Recognition and reward programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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