About the Company
Riot Games was founded in 2006 to develop, publish, and support the most player-focused games in the world. In 2009, we released our debut title, League of Legends, to worldwide acclaim. League has gone on to be the most-played PC game in the world and a key driver of the explosive growth of esports. As we celebrate 10 years, we’re continuing to evolve League of Legends, as well as delivering new experiences to players with Legends of Runeterra, VALORANT, Teamfight Tactics, League of Legends: Wild Rift, and multiple unannounced titles. Our global team is passionate about gaming and dedicated to creating unique and memorable experiences for players.
Job Description
Are you a passionate gamer with a knack for problem-solving and a desire to help others? Riot Games is looking for a Junior Technical Support Specialist to join our remote team. This is an entry-level opportunity for individuals eager to start their career in the gaming industry, providing essential technical assistance to our global player base. You will be the first line of defense, helping players troubleshoot issues, resolve technical problems, and ensure they have the best possible gaming experience. This role is 100% remote, allowing you to work from anywhere within the United States.
Key Responsibilities
- Provide front-line technical support to players via chat, email, and potentially phone, addressing a wide range of issues related to our games and platforms.
- Diagnose and resolve common technical problems such as connectivity issues, installation errors, in-game bugs, and account access difficulties.
- Escalate complex or unresolved issues to senior technical support specialists or relevant development teams.
- Document player interactions, troubleshooting steps, and resolutions accurately in our support systems.
- Stay up-to-date with game updates, patches, known issues, and common player concerns.
- Educate players on best practices for game performance and security.
- Collaborate with internal teams to identify trends in player issues and contribute to knowledge base articles and FAQs.
Required Skills
- Strong passion for video games and a basic understanding of PC gaming hardware and software.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Basic computer literacy and ability to navigate various operating systems (Windows, macOS).
- Familiarity with common internet browsers and basic networking concepts.
- Ability to work independently in a remote environment while maintaining productivity and focus.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to empathize with players and de-escalate stressful situations.
Preferred Qualifications
- Experience with Riot Games titles (e.g., League of Legends, VALORANT).
- Prior customer service experience (even non-technical).
- Familiarity with support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Basic understanding of diagnostic tools (e.g., MSInfo, DxDiag).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Employee assistance program.
- Generous parental leave.
- Remote work setup stipend.
- Access to Riot Games titles and exclusive in-game content.
- Opportunities for professional development and career growth within the gaming industry.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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