About the Company
Telus is a leading telecommunications company in Canada, dedicated to putting customers first. We provide a wide range of advanced communications solutions, including wireless, data, IP, voice, television, entertainment, and video, to over 16 million customer connections. Our commitment to innovation and exceptional service makes us a great place to grow your career. We believe in investing in our team members, offering comprehensive training and development opportunities.
Job Description
Are you looking to kickstart your career in customer service with a company that values growth and provides all the tools you need to succeed? Telus is seeking enthusiastic and dedicated individuals to join our team as an Entry-Level Call Centre Agent in Lloydminster. No prior experience is required as we provide full, comprehensive training from day one. In this vital role, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and providing information about our products and services. This is an excellent opportunity for individuals passionate about helping others and eager to learn in a supportive, fast-paced environment. This is an on-site position based in our Lloydminster office, ensuring you receive direct support and mentorship.
Key Responsibilities
- Answer incoming customer calls with professionalism and empathy.
- Accurately identify customer needs and provide appropriate solutions and information.
- Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Educate customers on Telus products, services, and promotions.
- Collaborate with team members and supervisors to continuously improve service delivery.
Required Skills
- Excellent verbal and written communication skills in English.
- A strong desire to learn and adapt to new technologies and processes.
- Basic computer proficiency and ability to navigate multiple systems.
- Exceptional listening skills and a customer-focused attitude.
- Ability to work effectively in a fast-paced team environment.
- Reliability and a strong work ethic.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or retail environment (not mandatory, but a plus).
- Familiarity with telecommunications products and services.
- Bilingualism (English and French) is an asset.
Perks & Benefits
- Comprehensive paid training program.
- Competitive starting salary with performance incentives.
- Extensive health, dental, and vision benefits.
- Generous paid time off and vacation policy.
- Opportunities for career advancement and professional development within Telus.
- Employee discounts on Telus products and services.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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