About the Company
Teleperformance is a global leader in digitally integrated business services, delivering the most advanced customer experiences to brands all over the world. With over 440,000 employees in 91 countries, we are committed to connecting brands with their customers through advanced digital solutions, data analytics, and operational excellence. We empower our employees to innovate, grow, and make a significant impact.
Job Description
We are seeking a highly motivated and analytical Remote Data Analyst with a strong focus on Business Intelligence to join our dynamic team. In this role, you will be instrumental in transforming complex data into actionable insights, driving strategic decisions, and optimizing business performance. You will work with various data sources, design and maintain dashboards, and provide crucial reporting to stakeholders. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere within the United States.
Key Responsibilities
- Collect, clean, and analyze large datasets from various sources to identify trends, patterns, and insights.
- Develop and maintain interactive dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).
- Translate complex data findings into clear, concise, and actionable recommendations for business stakeholders.
- Collaborate with cross-functional teams to understand data requirements and deliver effective reporting solutions.
- Monitor key performance indicators (KPIs) and provide regular performance summaries.
- Perform ad-hoc data analysis and present findings to support strategic initiatives.
- Ensure data accuracy and integrity across all reports and dashboards.
- Document processes, methodologies, and data definitions for future reference.
Required Skills
- Proficiency in SQL for data extraction and manipulation.
- Strong experience with at least one major BI tool (e.g., Microsoft Power BI, Tableau, QlikView).
- Demonstrated ability to analyze complex datasets and derive meaningful insights.
- Excellent communication and presentation skills, with the ability to explain technical details to non-technical audiences.
- Solid understanding of data warehousing concepts and data modeling.
- Strong problem-solving abilities and attention to detail.
- Bachelor's degree in a quantitative field (e.g., Computer Science, Statistics, Economics, Business Analytics).
Preferred Qualifications
- Master's degree in Business Analytics, Data Science, or a related field.
- Experience with cloud data platforms (e.g., AWS Redshift, Google BigQuery, Azure Synapse Analytics).
- Familiarity with Python or R for statistical analysis and data manipulation.
- Experience in the BPO or customer experience industry.
- Certification in relevant BI tools (e.g., Microsoft Certified: Data Analyst Associate).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and flexible work arrangements.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Remote work stipend for home office expenses.
- Diverse and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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