About the Company
Discord is a voice, video, and text communication service used by over a hundred million people to hang out and talk with their friends and communities. We are a platform built for creating and nurturing community, connecting millions of users globally across diverse interests and passions. Our mission is to bring people together around games, hobbies, and life itself.
Job Description
Discord is seeking a dedicated and vigilant Remote Chat Moderator to join our 24/7 Global Community team. This fully remote position is crucial for maintaining a safe, positive, and engaging environment across various Discord servers and community platforms. You will be responsible for enforcing community guidelines, moderating user-generated content, and responding to user reports around the clock. This role requires exceptional judgment, strong communication skills, and the ability to work independently within a fast-paced global team.
Key Responsibilities
- Monitor user-generated content across Discord servers and other community platforms to ensure compliance with community guidelines and terms of service.
- Proactively identify and address violations including spam, harassment, hate speech, illegal activities, and other inappropriate content.
- Respond to user reports and inquiries efficiently and professionally, escalating complex issues to senior moderators or relevant teams as needed.
- Provide clear, consistent, and constructive feedback to users regarding guideline violations.
- Collaborate with a global team of moderators to ensure consistent application of moderation policies and share best practices.
- Stay updated on current trends, tools, and best practices in online community moderation.
- Contribute to the continuous improvement of moderation processes and tools.
- Maintain detailed records of moderation actions and outcomes.
Required Skills
- Fluent in English with excellent written communication skills.
- Proven ability to make sound judgments independently and swiftly under pressure.
- Strong understanding of online community dynamics and user behavior.
- Familiarity with Discord's platform, features, and community guidelines.
- Ability to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 moderation schedule.
- High level of empathy and a commitment to fostering inclusive online spaces.
- Basic technical proficiency with common online communication and moderation tools.
Preferred Qualifications
- Prior experience in online community moderation or customer support, particularly in a remote or global context.
- Experience with content moderation tools and platforms.
- Proficiency in additional languages is a strong asset.
- Ability to adapt quickly to evolving policies and technologies.
- Demonstrated ability to handle sensitive and potentially disturbing content responsibly.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule in a 100% remote environment.
- Generous paid time off and holidays.
- Access to professional development resources and training.
- A supportive and diverse global team culture.
- Company-provided equipment for remote work.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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