About the Company
Sky is a leading telecommunications and media company, a division of Comcast. With millions of customers across Europe, we connect people to entertainment, news, and communications through our innovative products and services. We are committed to delivering exceptional customer experiences and fostering a supportive, inclusive work environment where everyone can thrive. Join our dynamic team and be part of a company that puts customers first.
Job Description
Are you passionate about helping people and looking for a rewarding role you can do from the comfort of your home? Sky is seeking a dedicated Remote Customer Service Advisor to join our growing team. This is a fantastic opportunity to start a career with a leading company, offering comprehensive training, equipment provided, and a supportive remote work environment. As a Customer Service Advisor, you will be the first point of contact for our customers, resolving queries, providing solutions, and ensuring a positive experience with Sky’s products and services.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner.
- Provide accurate information and solutions regarding Sky's products, services, and billing.
- Troubleshoot technical issues and guide customers through resolution steps.
- Identify opportunities to enhance customer experience and promote relevant Sky services.
- Maintain high levels of customer satisfaction and meet service quality standards.
- Document all customer interactions accurately and thoroughly in our systems.
- Adhere to company policies and procedures, including data protection and privacy regulations.
- Collaborate with team members and supervisors to continuously improve service delivery.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to empathize with customers and de-escalate challenging situations.
- Proficiency in using computer systems and navigating multiple applications.
- Self-motivated with the ability to work independently in a remote setting.
- A quiet, dedicated workspace free from distractions.
- Reliable high-speed internet connection.
Preferred Qualifications
- Previous experience in a customer service or contact centre environment.
- Familiarity with telecommunications or media products and services.
- Experience with CRM software and call centre technologies.
- A genuine passion for technology and entertainment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Full remote working setup with all necessary equipment provided.
- Comprehensive paid training program.
- Generous employee discount on Sky products and services.
- 25 days annual leave plus public holidays.
- Access to a range of health and wellbeing benefits.
- Career development opportunities within a large, stable company.
- Supportive and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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