About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other specialized services. We are committed to delivering exceptional customer experiences and driving client success through innovative solutions and a diverse, talented workforce. Our mission is to create positive interactions that build lasting relationships for our clients worldwide.
Job Description
We are seeking a dedicated and highly organized WFH Netflix Liaison with a strong professional communication focus. In this crucial role, you will serve as a primary point of contact, ensuring seamless and effective communication between our operations and the Netflix account team. Your expertise in clear, concise, and professional communication will be paramount in managing inquiries, resolving issues, and relaying important updates accurately and promptly. This is a 100% remote position that requires a proactive individual capable of working independently while maintaining strong collaborative relationships across various teams.
Key Responsibilities
- Act as the primary communication liaison between our internal teams and the Netflix account representatives.
- Manage and prioritize incoming inquiries, requests, and escalations from the Netflix team.
- Draft and send professional, clear, and concise communications via email, chat, and other platforms.
- Document all interactions and maintain accurate, detailed records of communication for reporting.
- Collaborate with various internal departments to gather necessary information and ensure timely, accurate responses.
- Identify potential communication gaps or inefficiencies and propose solutions for process improvement.
- Participate in regular virtual meetings with the Netflix team to discuss performance, updates, and upcoming initiatives.
- Ensure all communications adhere strictly to brand guidelines and professional standards set by both Teleperformance and Netflix.
Required Skills
- Exceptional written and verbal communication skills in English.
- Proven ability to draft professional, grammatically correct, and concise correspondence.
- Strong active listening and comprehension abilities to understand complex requirements.
- Proficiency with various communication tools, including email clients, instant messaging (e.g., Slack), and video conferencing platforms.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- Excellent problem-solving and critical thinking skills to address and resolve issues efficiently.
- High level of attention to detail in all communication and documentation.
- Reliable high-speed internet connection and a dedicated, quiet home workspace free from distractions.
Preferred Qualifications
- 1-2 years of experience in a client-facing, liaison, or specialized customer support role.
- Familiarity with the entertainment, streaming, or digital media industry.
- Experience with project management software or CRM systems (e.g., Salesforce, Zendesk).
- Demonstrated ability to adapt quickly to changing priorities, information, and client needs.
- Bachelor's degree in Communications, Business, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company-paid holidays.
- 401(k) retirement plan with company matching contributions.
- Employee assistance program offering confidential support services.
- Opportunities for professional development, training, and career advancement within a global company.
- Flexible remote work environment.
- Employee discounts on various products and services.
- Access to a supportive and diverse team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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