About the Company
Electronic Arts (EA) is a global leader in digital interactive entertainment. We develop and deliver games, content, and online services for Internet-connected consoles, mobile devices, and personal computers. Through our cutting-edge games and innovative platforms, we connect hundreds of millions of players worldwide, bringing them unforgettable experiences and building vibrant communities. Join us in shaping the future of interactive entertainment!
Job Description
Are you a gaming enthusiast with a passion for helping others? Do you thrive in a remote work environment and possess excellent communication skills? Electronic Arts is seeking a highly motivated and detail-oriented Entry-Level Executive Assistant for Customer Success in our Gaming division. This is a unique opportunity for individuals with no prior experience to kickstart their career in the dynamic gaming industry. You will play a crucial role in supporting our customer success initiatives, ensuring our players have the best possible experience with our products. This position is 100% remote, offering flexibility and the chance to work from anywhere in the USA.
Key Responsibilities
- Provide comprehensive administrative support to the Customer Success team, assisting with scheduling, data entry, and report generation.
- Monitor and respond to player inquiries and and feedback across various platforms, escalating complex issues as needed.
- Assist in the development and maintenance of customer success resources and knowledge bases.
- Coordinate meetings and virtual events, including preparing agendas and taking minutes.
- Help track customer satisfaction metrics and contribute to strategies for improvement.
- Collaborate with internal teams (Product, Marketing, QA) to resolve customer issues and enhance player experience.
- Maintain confidentiality and handle sensitive information with discretion.
Required Skills
- Exceptional verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in basic office software (e.g., Google Workspace or Microsoft Office).
- A genuine passion for video games and the gaming community.
- Ability to work independently and as part of a remote team.
- Problem-solving aptitude and a proactive approach.
- High level of empathy and a customer-centric mindset.
Preferred Qualifications
- Familiarity with CRM software or customer support platforms.
- Experience with online community moderation or social media management.
- Basic understanding of gaming industry trends and player behaviors.
- Ability to quickly learn new software and tools.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discount on EA games and merchandise.
- Access to professional development and training programs.
- Flexible 100% remote work environment.
- Opportunity to grow within a leading global entertainment company.
- Virtual team-building events and social activities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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