About the Company
Hand & Stone Massage and Facial Spa is a leading national franchise committed to providing high-quality massage, facial, and hair removal services at affordable prices. We believe in creating a serene and welcoming environment for both our clients and our team members. Our Palmdale location is dedicated to fostering a supportive and relaxed atmosphere where employees can thrive while helping clients achieve their wellness goals.
Job Description
We are seeking a friendly, organized, and enthusiastic Wellness Center Receptionist to join our team in Palmdale, CA. In this role, you will be the first point of contact for clients, ensuring they feel welcomed and valued from the moment they step into our spa. You will manage scheduling, answer inquiries, process transactions, and maintain the overall ambiance of our front desk. This position is perfect for someone who enjoys a relaxed yet professional work environment and has a passion for customer service and wellness.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the wellness center.
- Manage appointment scheduling, rescheduling, and cancellations efficiently.
- Answer incoming phone calls and emails, providing accurate information about services, products, and promotions.
- Process client payments, manage cash drawer, and reconcile daily transactions.
- Maintain the cleanliness and organization of the reception area and common spaces.
- Assist clients with check-in and check-out procedures, ensuring a smooth experience.
- Educate clients on membership programs, special offers, and retail products.
- Handle client inquiries and resolve minor issues with professionalism and a calm demeanor.
- Collaborate with therapists and estheticians to ensure timely service delivery.
- Perform administrative tasks such as filing, data entry, and inventory monitoring as needed.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a friendly and approachable personality.
- Proficiency in basic computer skills and point-of-sale (POS) systems.
- Exceptional organizational and multitasking abilities.
- Ability to work effectively in a team-oriented and relaxed environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a spa, salon, wellness center, or hospitality environment.
- Familiarity with scheduling software (e.g., Mindbody, Booker).
- Knowledge of massage, facial, and other wellness services.
Perks & Benefits
- Competitive hourly wage plus commission opportunities.
- Employee discounts on services and retail products.
- Paid time off and holiday pay for eligible employees.
- Opportunities for professional growth and development within the company.
- A supportive, relaxed, and positive work environment.
- Health, dental, and vision benefits for full-time employees.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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