About the Company
The City of Greensboro is committed to providing exceptional public services and fostering a thriving community. As a leader in local government, we dedicate ourselves to serving our residents with integrity, transparency, and innovation. Joining our team means contributing to the well-being and development of Greensboro, working alongside dedicated professionals who are passionate about making a difference.
Job Description
We are seeking an enthusiastic and detail-oriented Trainee Housing Benefit Assessor to join our dedicated team. This entry-level role is perfect for individuals eager to start a career in local government, with a focus on public service and community support. You will receive comprehensive training to become proficient in assessing housing benefit applications, ensuring accuracy, compliance, and timely processing. This position offers a unique opportunity to learn about welfare legislation, develop strong analytical skills, and make a tangible impact on the lives of Greensboro residents by helping them access vital housing support.
Key Responsibilities
- Undergo comprehensive training on housing benefit legislation, policies, and procedures.
- Learn to accurately assess housing benefit applications, verifying claimant information and eligibility.
- Assist in calculating benefit entitlements in accordance with established guidelines.
- Communicate effectively with applicants, providing clear explanations of decisions and required documentation.
- Maintain accurate and confidential records of all applications and assessments.
- Collaborate with senior assessors and other departments to resolve complex cases.
- Stay updated on changes in welfare reform and housing benefit regulations.
- Provide administrative support to the housing benefit assessment team as needed.
Required Skills
- High School Diploma or GED.
- Strong numerical aptitude and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn and interpret complex regulations and policies.
- Customer service-oriented approach.
- Strong organizational skills and ability to manage multiple tasks.
Preferred Qualifications
- Associate's degree or higher in Public Administration, Social Work, Business, or a related field.
- Previous experience in an administrative or customer service role, particularly within a regulated environment.
- Understanding of the principles of public service and commitment to community support.
- Familiarity with local government operations.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Participation in the North Carolina Local Government Employees' Retirement System.
- Life and disability insurance.
- Professional development and training opportunities.
- Employee assistance program.
- Positive and supportive work environment focused on community impact.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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