About the Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over two decades of experience managing the systems and workings of global enterprises, we expertly steer our clients through the digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Description
Are you passionate about technology and eager to kick-start your career in cloud support? Infosys is looking for enthusiastic individuals to join our team as a Google Cloud Support Associate – Level 1. This is an entry-level position where no prior experience is required, as comprehensive training will be provided. You will play a crucial role in delivering exceptional front-line technical support to users of Google Cloud Platform products and services, helping them troubleshoot issues and ensuring a smooth user experience. This is a fantastic opportunity to gain valuable skills in a cutting-edge field and grow within a global IT powerhouse.
Key Responsibilities
- Provide first-line technical support and troubleshooting for Google Cloud Platform products and services via various channels (phone, email, chat).
- Identify, diagnose, and resolve technical issues reported by users, ranging from basic inquiries to more complex problems.
- Escalate unresolved issues to higher-level support teams with clear and concise documentation.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Participate actively in all provided training programs to develop expertise in Google Cloud technologies and support processes.
- Collaborate with team members and internal resources to enhance problem-solving skills and knowledge base.
- Adhere to service level agreements (SLAs) and ensure high levels of customer satisfaction.
Required Skills
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Eagerness to learn new technologies and concepts.
- Customer-centric mindset with a strong commitment to service excellence.
- Basic understanding of general IT concepts (e.g., operating systems, networking fundamentals).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or currently pursuing).
- Familiarity with cloud computing concepts or platforms (any cloud provider).
- Prior experience in a customer service or technical support role (even non-IT related).
- Experience using ticketing systems or CRM software.
- Any relevant certifications (e.g., CompTIA A+, Google IT Support Professional Certificate).
Perks & Benefits
- Comprehensive paid training program on Google Cloud Platform and support methodologies.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance coverage.
- Paid time off and company holidays.
- 401(k) retirement plan with company matching.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Dynamic and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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