About the Company
Simon Property Group is a global leader in the ownership of premier shopping, dining, entertainment, and mixed-use destinations. We are dedicated to providing exceptional experiences for our guests and retailers. Our commitment to quality extends to every aspect of our operations, and we continuously seek feedback to ensure we meet the highest standards. We empower our teams and partners to deliver excellence daily, fostering environments where businesses thrive and communities connect.
Job Description
Are you keen on providing valuable feedback and helping businesses improve their customer experience? Simon Property Group is looking for enthusiastic individuals to join our team as Secret Shoppers in Fort Wayne. This is a unique opportunity to contribute to the quality of services and products across various retail and entertainment venues. No prior experience is required – we provide all the necessary guidance and tools to succeed. If you have a keen eye for detail, excellent observational skills, and a desire to make a difference, we want to hear from you! This role offers flexibility and the chance to impact real business improvements directly.
Key Responsibilities
- Visit assigned retail stores, restaurants, or entertainment venues as a regular customer.
- Evaluate customer service, cleanliness, product availability, and overall store ambiance based on provided guidelines and checklists.
- Interact with staff members according to specific scenarios to assess their performance and adherence to standards.
- Complete detailed reports and surveys accurately and within specified deadlines using our online platform.
- Provide constructive feedback and objective observations regarding your experience.
- Maintain strict confidentiality regarding all assignments, findings, and client information.
- Adhere to all project instructions and ethical guidelines.
Required Skills
- Strong observational skills and exceptional attention to detail.
- Excellent written communication skills for comprehensive report generation.
- Ability to follow instructions meticulously and precisely.
- Reliable access to transportation for visiting various assigned locations within Fort Wayne and surrounding areas.
- Basic computer proficiency for online reporting and communication.
- Ability to maintain objectivity, professionalism, and discretion during assignments.
Preferred Qualifications
- Previous experience in customer service or retail environments (though not mandatory).
- Flexibility in scheduling, allowing you to choose assignments that fit your availability.
- A positive attitude and strong interpersonal skills.
- Access to a smartphone with internet capabilities for on-the-go reporting (helpful, but not required).
Perks & Benefits
- Flexible work schedule – choose assignments that fit your availability and lifestyle.
- Opportunity to influence and improve customer service standards for well-known brands.
- Reimbursement for approved purchases made during assignments.
- Comprehensive training and ongoing support provided.
- No long-term commitment required, take assignments as they suit you.
- A chance to explore and experience various businesses in your local area.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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