About the Company
NielsenIQ is a global leader in consumer intelligence, delivering the most complete and trusted view of consumers and markets. We provide an unrivaled understanding of the consumer shopping experience, enabling our clients to make smarter, faster, and more confident decisions. Join our dynamic team and help shape the future of retail.
Job Description
Are you a highly observant individual with an eye for detail and a passion for customer experience? NielsenIQ is seeking enthusiastic and high-energy Retail Experience Raters to join our field team. In this role, you will travel to various retail locations within a designated region, evaluating the overall customer experience, product placement, promotional execution, and service quality. This is a critical role that provides valuable insights to our clients, helping them improve their retail operations. A travel stipend will be provided to support your on-the-go contributions.
Key Responsibilities
- Conduct scheduled visits to a variety of retail stores, including grocery, convenience, and specialty shops.
- Systematically observe and document aspects of the retail environment, such as store cleanliness, layout, product availability, pricing accuracy, and promotional displays.
- Evaluate customer service interactions, noting efficiency, friendliness, and problem-solving skills of staff.
- Accurately record data and observations using our proprietary mobile application or provided tools.
- Submit detailed and objective reports within specified deadlines.
- Adhere strictly to project guidelines, protocols, and ethical standards.
- Communicate effectively with team leads regarding findings, challenges, or scheduling changes.
- Manage travel logistics efficiently to cover assigned territories.
Required Skills
- Exceptional attention to detail and strong observational skills.
- Excellent written and verbal communication abilities.
- Proficiency in using mobile devices and basic computer applications for data entry.
- High level of reliability and punctuality.
- Ability to work independently and manage time effectively.
- Possession of a valid driver's license and reliable transportation.
- Comfortable with frequent travel within a regional area.
Preferred Qualifications
- Previous experience in market research, mystery shopping, or retail auditing.
- Background in customer service or retail operations.
- Ability to interpret and follow complex instructions with precision.
Perks & Benefits
- Competitive hourly pay.
- Generous travel stipend and reimbursement for business-related expenses.
- Opportunity to work with a global leader in consumer intelligence.
- Flexible scheduling options to accommodate various lifestyles.
- Comprehensive training and ongoing support.
- Potential for career growth within the company.
- Contribution to meaningful insights that impact the retail industry.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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