About the Company
Kaplan, Inc. is a global educational services company that provides a diverse range of educational offerings, including test preparation, professional training, higher education, and online learning. With a mission to help individuals achieve their educational and career goals, Kaplan is committed to innovation and student success. We empower students around the world through flexible, high-quality learning experiences, and our remote teams are crucial to delivering exceptional support.
Job Description
We are seeking a dedicated and empathetic Remote Student Support Specialist to join our team. In this 100% remote role, you will be the first point of contact for students seeking assistance, providing clear, concise, and helpful support exclusively through text-based channels (email and chat). Your primary goal will be to resolve student inquiries, guide them through our platforms and services, and ensure a positive learning experience. This position is ideal for individuals with excellent written communication skills, a passion for education, and a desire to make a difference in students’ academic journeys.
Key Responsibilities
- Respond to student inquiries via email and chat in a timely and professional manner.
- Provide accurate information and guidance regarding course content, technical issues, enrollment, and administrative processes.
- Troubleshoot common issues and escalate complex problems to appropriate internal teams when necessary.
- Maintain detailed and accurate records of all student interactions and resolutions.
- Collaborate with other support teams to improve service delivery and student satisfaction.
- Stay up-to-date with Kaplan's offerings, policies, and system updates to provide informed support.
Required Skills
- Exceptional written communication and interpersonal skills.
- Strong empathy and active listening abilities to understand student needs.
- Proficiency in using online communication tools and CRM software.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Problem-solving aptitude with a patient and supportive demeanor.
Preferred Qualifications
- Previous experience in a customer service or student support role (preferably text-based).
- Familiarity with online learning platforms or educational technology.
- A passion for education and helping students succeed.
- Comfortable with multi-tasking and adapting to changing priorities.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Flexible work schedule in a 100% remote setting.
- Reimbursement for home office setup (internet stipend, equipment).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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