About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for the world’s best brands. Through its financial services division, Concentrix delivers specialized BPO services that empower financial institutions to optimize operations, enhance customer satisfaction, and drive growth. We are committed to fostering an inclusive and dynamic work environment where talent thrives.
Job Description
We are seeking a highly motivated and detail-oriented Remote Billing & Collections Clerk to join our Concentrix Financial Services team. In this 100% remote role, you will be responsible for managing accounts receivable, processing billing inquiries, and initiating collections efforts for our financial clients. This position requires strong organizational skills, excellent communication abilities, and a commitment to maintaining accurate financial records. You will play a crucial part in ensuring the financial health and operational efficiency of our clients, working independently while contributing to a supportive virtual team.
Key Responsibilities
- Process invoices, statements, and other billing-related documents accurately and on time.
- Monitor accounts receivable to ensure timely payments and identify delinquent accounts.
- Initiate collection calls, emails, and correspondence to secure payment for overdue accounts, adhering to company policies and legal regulations.
- Investigate and resolve billing discrepancies, customer complaints, and payment issues efficiently.
- Maintain accurate records of all billing and collection activities, communications, and payment arrangements.
- Reconcile customer accounts and process adjustments as necessary.
- Collaborate with internal teams and clients to address complex billing or collection challenges.
- Prepare regular reports on accounts receivable status, collection efforts, and outstanding balances.
Required Skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong understanding of basic accounting and billing principles.
- Excellent verbal and written communication skills.
- Exceptional attention to detail and accuracy.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving skills and a proactive approach to issue resolution.
Preferred Qualifications
- Associate's degree in Accounting, Finance, or a related field.
- Experience with financial software or ERP systems (e.g., SAP, Oracle, QuickBooks).
- Familiarity with collection laws and regulations (e.g., FDCPA).
- Previous experience in a remote work environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Flexible work-from-home schedule.
- Access to a global network of professionals.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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