About the Company
AdventHealth is a faith-based, non-profit healthcare system headquartered in Altamonte Springs, Florida. With a legacy of healing and a commitment to whole-person care, AdventHealth operates over 50 hospitals and hundreds of care sites across nine states. We are dedicated to extending the healing ministry of Christ by providing compassionate, high-quality medical, spiritual, and emotional support to every patient. Our team is driven by a mission to improve the health and well-being of the communities we serve.
Job Description
We are seeking a dedicated and empathetic Patient Information Coordinator with a strong customer service focus to join our team in New Port Richey. This vital role involves being the first point of contact for patients, families, and visitors, providing essential information, coordinating appointments, and ensuring a seamless and positive experience. The ideal candidate will possess exceptional communication skills, a proactive attitude, and a genuine desire to help others navigate their healthcare journey with ease and confidence. You will be responsible for maintaining patient privacy, accurately inputting data, and collaborating with various departments to ensure efficient patient flow and satisfaction.
Key Responsibilities
- Serve as the primary point of contact for patient inquiries, both in-person and over the phone, providing accurate and helpful information.
- Schedule, reschedule, and confirm patient appointments, ensuring efficient clinic flow and minimizing wait times.
- Assist patients with registration processes, insurance verification, and collection of co-pays or deductibles.
- Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
- Accurately update and manage patient records in our electronic health system.
- Direct patients to appropriate departments or services within the facility.
- Resolve patient concerns and complaints with professionalism and empathy, escalating issues when necessary.
- Collaborate with clinical staff and other administrative teams to optimize patient care and operational efficiency.
- Prepare patient forms and informational materials as needed.
Required Skills
- High School Diploma or equivalent.
- 1-2 years of experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a compassionate and patient-focused approach.
- Proficiency in basic computer applications and data entry.
- Ability to multitask and work effectively in a fast-paced environment.
- Demonstrated understanding of patient confidentiality and HIPAA compliance.
Preferred Qualifications
- Associate's Degree in Healthcare Administration, Business, or related field.
- Experience with electronic health record (EHR) systems (e.g., Epic, Cerner).
- Bilingual proficiency (e.g., English/Spanish) is a plus.
- Prior experience in medical scheduling or patient registration.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement and professional development opportunities.
- Employee wellness programs and discounts.
- Opportunities for career advancement within a large healthcare system.
- A supportive and mission-driven work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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