About the Company
Hilton Woking is a beacon of hospitality in the heart of Surrey, offering exceptional service and comfortable accommodations to guests from around the world. As part of the globally renowned Hilton brand, we are committed to creating memorable experiences, fostering a supportive work environment, and investing in the growth and development of our team members. Join our dedicated family and become a part of a legacy of excellence.
Job Description
Are you a night owl looking for a rewarding role where you can make a real difference to guests’ experiences? Hilton Woking is seeking a dedicated and reliable Night Porter to join our vibrant team. This entry-level position comes with a high night shift premium and comprehensive, full training, making it perfect for individuals eager to start a career in hospitality without prior experience. As a Night Porter, you will be the face of our hotel during the quiet hours, ensuring the safety, comfort, and satisfaction of our guests, and maintaining the hotel’s pristine standards. Your keen eye for detail, proactive approach, and friendly demeanour will be essential in this crucial overnight role.
Key Responsibilities
- Perform security rounds of the hotel premises to ensure guest safety and property security.
- Handle late arrivals and early departures efficiently, including check-ins and check-outs.
- Assist guests with any requests or queries, providing excellent customer service at all times.
- Conduct light cleaning duties and ensure public areas are tidy and presentable.
- Prepare meeting rooms or breakfast areas for the following day.
- Monitor CCTV and respond to any alarms or incidents promptly.
- Complete administrative tasks such as preparing reports and managing records.
- Ensure all hotel policies and procedures are adhered to during the night shift.
- Act as a first point of contact for emergency situations, following established protocols.
- Collaborate with other departments to ensure a seamless guest experience.
Required Skills
- Strong commitment to customer service excellence.
- Reliable and punctual with a strong work ethic.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Proactive and able to anticipate guest needs.
- Basic computer proficiency.
- Ability to handle physical tasks, including lifting and standing for extended periods.
- A positive attitude and willingness to learn.
Preferred Qualifications
- Previous experience in a customer-facing role.
- Knowledge of health and safety regulations.
- First Aid certification (training can be provided).
- Familiarity with hotel operating systems (e.g., Opera PMS).
Perks & Benefits
- High Night Shift Premium.
- Comprehensive, full training provided (no experience necessary).
- Competitive salary and benefits package.
- Generous Hilton Team Member travel discounts globally.
- Opportunities for career growth and development within Hilton.
- Free meals on duty.
- Uniform provided and laundered.
- Access to an Employee Assistance Program.
- Pension scheme.
- Paid holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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