About the Company
Hilton Hotels & Resorts is a global leader in hospitality, offering a world-class experience to guests across more than 500 properties in 78 countries and six continents. We are dedicated to filling the earth with the light and warmth of hospitality, by delivering exceptional experiences every hotel, every guest, every time. Join our team and be part of a legacy of excellence and guest satisfaction, working in an environment that fosters growth and career development.
Job Description
We are seeking a dedicated and vigilant Night Guest Service Assistant to join our team in Bath. This crucial role ensures the smooth operation of the hotel during the night, providing a safe and welcoming environment for our guests. You will be responsible for managing all front desk operations, handling guest inquiries, assisting with late check-ins and early check-outs, and ensuring the security of the premises. The ideal candidate will possess excellent communication skills, a proactive attitude, and a commitment to delivering outstanding guest service. This position operates on a rotating shift pattern of 12 hours, 4 nights on and 4 nights off, providing a good work-life balance.
Key Responsibilities
- Manage all aspects of the front desk operations during night hours, including check-ins, check-outs, and reservations.
- Respond promptly and courteously to guest requests, inquiries, and complaints, resolving issues efficiently.
- Conduct regular security walks and checks throughout the hotel premises to ensure safety and security.
- Prepare daily reports, process late charges, and balance daily accounts.
- Monitor fire panels and other safety systems, responding to emergencies as per hotel procedures.
- Assist with luggage handling and provide information about local attractions and services.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with other departments to ensure seamless service delivery.
Required Skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team during night shifts
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer systems (e.g., Microsoft Office)
- Ability to handle demanding situations calmly and professionally
- Reliable and punctual with a strong work ethic
Preferred Qualifications
- Previous experience in a hotel front desk or guest service role
- Familiarity with hotel property management systems (PMS) such as OnQ, Opera, or similar
- First Aid and/or Fire Marshal certification
- Knowledge of the local area and tourist attractions in Bath
Perks & Benefits
- Competitive salary and holiday entitlement
- Access to Hilton's extensive training and development programs
- Employee discounts on hotel stays and F&B across Hilton properties worldwide
- Uniform provided and laundered
- Meals on duty
- Cycle to Work scheme
- Opportunities for career progression within a global hospitality leader
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.