About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Job Description
We are seeking a highly motivated and technically adept individual to join our team as a Next-Gen Tech, AI & Digital Support Specialist. In this hybrid role, you will be at the forefront of supporting our clients’ evolving technological landscapes, with a particular focus on AI-driven solutions, digital platforms, and emerging technologies. You will provide critical technical assistance, troubleshoot complex issues, and contribute to the continuous improvement of our support processes, ensuring seamless operations and exceptional client satisfaction. This role requires a blend of technical expertise, problem-solving skills, and a passion for staying ahead in the dynamic world of technology.
Key Responsibilities
- Provide technical support and troubleshooting for next-gen technologies, AI applications, and digital platforms.
- Respond to client inquiries and resolve incidents efficiently, ensuring high levels of customer satisfaction.
- Diagnose and escalate complex technical issues to senior engineers or relevant teams as needed.
- Document support procedures, solutions, and knowledge base articles.
- Collaborate with development and product teams to provide feedback on recurring issues and potential improvements.
- Participate in the testing and deployment of new software releases and system updates.
- Monitor system performance and proactively identify potential issues before they impact users.
- Conduct user training and create support guides for new features or applications.
- Stay current with industry trends, emerging technologies, particularly in AI and digital transformation.
- Contribute to a culture of continuous learning and improvement within the support team.
Required Skills
- Strong understanding of IT support principles and best practices.
- Familiarity with AI concepts, machine learning basics, or natural language processing.
- Proficiency in troubleshooting software applications and digital platforms.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Basic knowledge of cloud platforms (e.g., Azure, AWS, GCP) or willingness to learn.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in IT support (e.g., CompTIA A+, ITIL Foundation).
- Experience with scripting languages (e.g., Python, PowerShell) for automation.
- Familiarity with DevOps practices and tools.
- Previous experience in a client-facing technical support role.
- Exposure to data analytics or business intelligence tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday allowance.
- Company pension scheme.
- Opportunities for professional development and certifications.
- Access to a vast learning platform and career growth programs.
- Flexible work arrangements and a supportive work-life balance culture.
- Employee assistance program for mental well-being.
- Modern office facilities with collaborative workspaces.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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