About the Company
Cambridge University Hospitals NHS Foundation Trust (CUH) is a leading teaching hospital and one of the largest and busiest Trusts in the UK. We are dedicated to providing high-quality care to our patients, conducting groundbreaking research, and training the next generation of healthcare professionals. Our mental health services are an integral part of our commitment to holistic patient well-being, where we strive to create a safe, supportive, and therapeutic environment for all. Join our compassionate team where your contribution truly makes a difference in patients’ lives.
Job Description
We are seeking a dedicated and compassionate Mental Health Facility Porter to join our vital team. In this critical role, you will be responsible for the safe and respectful transport of patients, equipment, and supplies within our mental health facilities. Your ability to maintain a calm and reassuring presence is paramount, especially when interacting with vulnerable patients, ensuring their comfort and safety at all times. This position requires vigilance, physical stamina, and a deep commitment to upholding the highest standards of safety and care in a dynamic healthcare environment.
Key Responsibilities
- Safely and compassionately transport patients, including those requiring secure escort, to and from various departments, appointments, and therapy sessions.
- Move equipment, furniture, medical supplies, specimens, and patient belongings efficiently and securely.
- Respond promptly to emergency calls and assist clinical staff as required.
- Maintain a calm, professional, and reassuring demeanour when interacting with patients, visitors, and staff, particularly in stressful situations.
- Adhere strictly to all health, safety, and infection control policies and procedures.
- Ensure effective communication with nursing staff and other departments regarding patient transfers and logistical needs.
- Assist with patient transfers from beds to chairs, trolleys, and other mobility aids.
- Undertake regular checks of equipment and report any faults or maintenance requirements.
Required Skills
- Excellent communication and interpersonal skills, with the ability to listen and reassure.
- Proven ability to remain calm, patient, and empathetic under pressure.
- Good physical fitness and stamina to handle duties involving standing, walking, lifting, and pushing.
- A strong sense of responsibility and commitment to safety.
- Basic understanding of health and safety principles and infection control.
- Ability to work effectively as part of a multidisciplinary team.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a healthcare, mental health, or secure environment.
- Experience in a customer service role requiring calm interaction with the public.
- Basic Life Support (BLS) or First Aid certification.
- Relevant NVQ Level 2 qualification in Health and Social Care or equivalent.
Perks & Benefits
- Generous NHS pension scheme.
- Competitive annual leave entitlement.
- Comprehensive induction and ongoing training and development opportunities.
- Access to an Employee Assistance Programme.
- Staff discounts and wellbeing initiatives.
- A supportive and collaborative working environment within a world-renowned Trust.
- Opportunities for career progression within the NHS.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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