About the Company
Ipsos is one of the largest market research companies in the world, present in 90 markets and employing more than 18,000 people. Our passionately curious researchers, analysts, and scientists provide true understanding of society, markets, and people. We serve clients in various sectors, including luxury retail, helping them to understand customer experience, brand perception, and market trends. Join our dedicated team to help shape the future of luxury consumer engagement.
Job Description
We are seeking highly discreet and observant individuals to join our exclusive team of Luxury Brand Secret Shoppers. This unique opportunity offers premium compensation for evaluating the customer experience at high-end retail establishments. As a Secret Shopper, you will visit designated luxury boutiques and stores, meticulously assess service quality, product knowledge, store ambiance, and overall brand adherence, providing detailed, unbiased feedback. This role requires exceptional attention to detail, a keen understanding of luxury service standards, and the utmost discretion.
Key Responsibilities
- Conduct covert visits to assigned luxury retail locations within Fresno and surrounding areas.
- Rigorously evaluate various aspects of the customer journey, including initial greeting, sales associate interaction, product presentation, changing room experience, and checkout process.
- Assess staff adherence to brand guidelines, product knowledge, and service protocols.
- Observe and report on store cleanliness, layout, visual merchandising, and overall ambiance.
- Accurately complete detailed online reports within specified deadlines, providing objective and comprehensive feedback.
- Maintain strict confidentiality and discretion throughout all assignments and interactions.
Required Skills
- Exceptional observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- High level of discretion and ability to maintain anonymity.
- Excellent time management and organizational abilities.
- Proficiency with basic computer applications and online reporting tools.
- Professional demeanor and appearance suitable for luxury environments.
Preferred Qualifications
- Previous experience in secret shopping or market research roles, particularly within the luxury sector.
- Background in luxury retail, hospitality, or customer service.
- A deep appreciation and understanding of luxury brands and their service expectations.
- Ability to travel to various locations within the assigned region.
Perks & Benefits
- Premium compensation for each assignment.
- Flexible scheduling to fit your lifestyle.
- Opportunity to influence service standards of world-renowned luxury brands.
- Exposure to high-end retail environments and products.
- Professional development in observational and analytical skills.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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