About the Company
Teleperformance is a global leader in digitally integrated business services, operating in over 76 countries and serving over 170 markets. We offer a comprehensive suite of solutions, including customer care, technical support, debt collection, social media, and other specialized programs. Our commitment to innovation, employee well-being, and client success has made us a trusted partner for some of the world’s most respected brands. Join our diverse and dynamic team where your growth is our priority.
Job Description
Are you eager to launch your career in a dynamic and supportive environment? Teleperformance in Fort Wayne is excited to announce immediate openings for Entry Level Teleperformance Agents! We’re seeking enthusiastic individuals ready to provide exceptional customer service and make a real impact. No prior experience is required – we provide comprehensive paid training to equip you with all the skills you need to succeed. This is a fantastic opportunity for those looking for immediate hire, competitive pay, and a generous sign-on bonus to kickstart your journey with a global leader. If you have a passion for helping others and excellent communication skills, we want to hear from you! This on-site role is perfect for building foundational career skills and growing within a leading company.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries or issues efficiently.
- Document all customer interactions and resolutions accurately in the system.
- Adhere to company policies, procedures, and service level agreements.
- Collaborate with team members and supervisors to continuously improve customer satisfaction.
- Maintain a positive and respectful attitude towards customers and colleagues.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer navigation and typing proficiency.
- Strong active listening skills and ability to empathize with customers.
- Ability to work effectively in a fast-paced team environment.
- High school diploma or equivalent.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even unpaid or volunteer).
- Familiarity with CRM software.
- Ability to speak multiple languages (Spanish a plus).
- Associate's degree or some college coursework.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Generous Sign-on Bonus for new hires.
- Comprehensive paid training program.
- Medical, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Career development and advancement opportunities within a global company.
- Employee discount programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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