Lift Attendant & Porter – Traditional Role, Boutique Hotel

About the Company

The Carbis Bay Estate is a multi-award-winning luxury destination nestled in 125 acres of magnificent coastline overlooking St Ives Bay. Home to an exclusive collection of luxury lodges, beachfront suites, and a luxurious hotel, we pride ourselves on delivering unparalleled service and unforgettable experiences. Our commitment to excellence is reflected in every aspect of our guest journey, from our exquisite dining to our attentive and professional staff. Join our dedicated team and contribute to maintaining our reputation as one of Cornwall’s most prestigious resorts.

Job Description

We are seeking a dedicated and professional Lift Attendant & Porter to join our esteemed team at Carbis Bay Estate. This traditional role is crucial to the smooth operation of our boutique hotel, ensuring guests experience seamless service from arrival to departure. As a Lift Attendant & Porter, you will be the welcoming face of our establishment, assisting guests with their luggage, ensuring their comfort and safety within our lifts, and providing exceptional support across various hotel functions. This position requires an individual with a strong commitment to guest satisfaction, a proactive approach, and the ability to handle physical tasks with grace and efficiency. You will be an integral part of our front-of-house team, contributing directly to the luxurious and comforting atmosphere our guests expect.

Key Responsibilities

• Warmly greet guests upon arrival and assist with luggage handling, ensuring efficient and careful transport to their rooms.
• Operate and monitor guest lifts, providing assistance and ensuring the safety and comfort of all passengers.
• Escort guests to their rooms, providing a brief overview of hotel facilities and services.
• Assist guests with inquiries, directions, and general information about the hotel and local area.
• Handle guest requests promptly and efficiently, including delivering messages, packages, and amenities.
• Support the front desk and other departments with ad-hoc tasks as required to enhance guest experience.
• Maintain a clean, tidy, and presentable appearance in all public areas, particularly lobbies and lift carriages.
• Report any maintenance issues or safety concerns promptly to the relevant department.
• Adhere to all hotel policies and procedures, including health and safety regulations.
• Ensure the privacy and security of guest belongings and information.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to work effectively both independently and as part of a team.
• Physical stamina and ability to lift and carry luggage.
• Punctual, reliable, and well-presented.
• Proactive attitude and attention to detail.
• Ability to remain calm and composed in a fast-paced environment.

Preferred Qualifications

• Previous experience in a hotel, hospitality, or customer service role.
• Familiarity with luxury hotel standards and guest expectations.
• Knowledge of the local St Ives and Cornwall area attractions.

Perks & Benefits

• Competitive salary and holiday allowance.
• Discounted rates across the Carbis Bay Estate and partner properties.
• Opportunities for career development and training.
• Meals on duty.
• Uniform provided and laundered.
• Stunning work location with beach access.
• Pension scheme.

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