About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. With a presence in over 40 countries, including a significant footprint across the United States, we design, build, and run fully integrated solutions that are simple, secure, and customer-centric. At Concentrix, we believe in fostering a supportive environment where our employees can thrive, learn, and advance their careers.
Job Description
Are you looking to kickstart your career in customer support with a company that values your growth? Concentrix is seeking enthusiastic and dedicated individuals to join our team as Junior Teleperformance Support Associates in New Port Richey, Florida. This entry-level position is perfect for those eager to learn, offering comprehensive paid orientation to equip you with all the skills needed to succeed. You will be the front-line voice of our clients, providing exceptional service and building lasting customer relationships. We offer a clear path for career advancement and a supportive team environment.
Key Responsibilities
- Handle inbound customer inquiries via phone with professionalism and courtesy.
- Provide accurate information and solutions to customer questions and concerns.
- Document all customer interactions meticulously in the system.
- Escalate complex issues to senior support staff when necessary.
- Adhere to company policies, procedures, and service level agreements.
- Maintain a high level of customer satisfaction and strive for first-call resolution.
- Participate actively in ongoing training and development programs.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and empathy.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to learn new information quickly and adapt to changing processes.
- High school diploma or equivalent.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous customer service or call center experience (even if informal).
- Familiarity with CRM software.
- Bilingual skills (especially Spanish) are a plus.
- Associate's degree or some college coursework.
Perks & Benefits
- Comprehensive Paid Orientation and Training.
- Competitive hourly wage with opportunities for bonuses.
- Medical, Dental, and Vision insurance.
- Paid Time Off (PTO) and Holiday Pay.
- 401(k) retirement plan with company match.
- Clear career advancement opportunities within a global company.
- Employee assistance programs and wellness initiatives.
- A vibrant and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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