About the Company
Hilton Glasgow is a landmark hotel renowned for its exceptional service and prime location in the heart of the city. We pride ourselves on creating memorable experiences for both our guests and our team members. As part of the global Hilton family, we offer extensive opportunities for career growth and development in the hospitality industry, fostering a culture of excellence and guest satisfaction.
Job Description
As a Hotel Porter, you will be the first point of contact for many of our guests, setting the tone for their stay. Your primary responsibilities will include assisting guests with their luggage, ensuring efficient check-in and check-out processes, and providing helpful information about the hotel and local area. You will be an integral part of our front-of-house team, contributing to a positive and welcoming atmosphere and ensuring every guest experiences the high standards of Hilton hospitality.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering immediate assistance.
- Safely and efficiently handle guest luggage, packages, and other items, transporting them to and from rooms.
- Assist guests with hotel services, amenities, and provide accurate information about local attractions and transportation.
- Support the front desk and concierge teams as needed to ensure smooth operations.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance area, and luggage storage.
- Deliver newspapers, messages, and other items to guest rooms promptly and discreetly.
- Respond promptly and courteously to guest requests and inquiries, ensuring their needs are met.
- Assist with valeting vehicles if required, adhering to all safety protocols.
Required Skills
- Excellent customer service and interpersonal skills.
- Physical stamina and ability to lift and carry luggage (up to 25kg).
- Strong communication skills, both verbal and written, with a clear and polite manner.
- Reliability, punctuality, and a strong work ethic.
- Ability to work independently and collaboratively as part of a diverse team.
- Problem-solving skills and a proactive approach to guest satisfaction.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer-facing role.
- Familiarity with Glasgow city, its attractions, and local amenities.
- Valid UK driving license (desirable for occasional valet services, but not essential).
Perks & Benefits
- Competitive annual salary.
- Generous Paid Sick Leave and Paid Time Off (PTO).
- Comprehensive training and continuous professional development opportunities.
- Employee discounts on Hilton hotels worldwide and F&B.
- Uniform provided and laundered by the hotel.
- Complimentary meals during shifts.
- Access to health and wellness programs and employee assistance program.
- A supportive, inclusive, and dynamic work environment.
- Opportunities for career advancement within the Hilton global brand.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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