About the Company
The Western Health and Social Care Trust (WHSCT) is one of the largest integrated health and social care trusts in Northern Ireland. We are committed to providing high-quality, person-centred care to our community across Derry/Londonderry, Limavady, Strabane, Omagh, and Enniskillen. Our services span acute hospital care, community health, mental health, and social care, delivered by a dedicated and compassionate team. We believe in fostering a supportive environment where staff can thrive and contribute to the well-being of those we serve.
Job Description
We are seeking a versatile and empathetic individual to join our team as a Hospital Reception & Porter in Derry/Londonderry. This crucial combined role ensures the smooth operation of our front desk and efficient movement within the hospital, directly impacting patient experience and operational flow. The successful candidate will be the first point of contact for many patients and visitors, providing a warm welcome and essential information, while also assisting with the transport of patients, equipment, and supplies. This is a dynamic role requiring excellent communication, physical stamina, and a compassionate approach.
Key Responsibilities
- Greet and welcome patients, visitors, and staff with professionalism and courtesy.
- Manage patient check-ins and registrations, updating records accurately in the hospital system.
- Answer incoming calls, redirecting enquiries, and taking messages as necessary.
- Provide general administrative support, including filing, data entry, and managing appointments.
- Safely transport patients via wheelchair or bed between wards, departments, and clinic areas.
- Move medical equipment, laboratory samples, mail, and supplies throughout the hospital.
- Assist with the maintenance of a clean, tidy, and safe reception area and waiting rooms.
- Respond promptly to requests from medical staff and other departments.
- Adhere to all hospital policies and procedures, including patient confidentiality and health and safety regulations.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities, with a patient-centred approach.
- Basic IT proficiency, including experience with office software and data entry systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Good organisational skills and attention to detail.
- Physical fitness to perform porter duties, including pushing, pulling, and lifting as required.
- A compassionate and empathetic nature.
Preferred Qualifications
- Previous experience in a reception or front-facing customer service role, ideally within a healthcare setting.
- Experience in a porterage or similar physically active role.
- Knowledge of medical terminology.
- First Aid certification.
Perks & Benefits
- NHS Pension Scheme with generous employer contributions.
- Generous annual leave allowance.
- Comprehensive induction and ongoing training and development opportunities.
- Access to staff welfare services and employee assistance programmes.
- Opportunity to work in a supportive and impactful environment.
- Free on-site parking.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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