About the Company
Teleperformance is a global leader in digitally integrated business services, providing comprehensive customer experience management solutions. With a presence in 170 countries and a diverse team of over 420,000 employees, we are committed to delivering outstanding customer service, technical support, and back-office services for the world’s leading brands. Join our team in Sunnyvale and become part of a company that values innovation, diversity, and professional growth.
Job Description
Are you looking to kickstart your career in customer service with a global leader? Teleperformance in Sunnyvale, California, is actively seeking enthusiastic and motivated individuals for Entry Level Teleperformance roles. This is an exciting opportunity for those new to the workforce or looking for a career change, offering immediate hire and a generous sign-on bonus to welcome you to our team. We provide comprehensive training to ensure your success, focusing on developing your communication skills, product knowledge, and customer handling techniques. If you’re passionate about helping people, eager to learn, and ready for a dynamic environment, we encourage you to apply!
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information, resolve customer issues, and offer solutions in a timely manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, including data security and privacy guidelines.
- Collaborate with team members and supervisors to improve customer satisfaction and achieve performance targets.
- Continuously learn about new products, services, and company updates to enhance support quality.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong listening skills and a customer-centric attitude.
- Ability to work effectively in a fast-paced team environment.
- Problem-solving aptitude and ability to remain calm under pressure.
- Reliable attendance and punctuality.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience in a customer service or call center environment (even unpaid/volunteer).
- Familiarity with CRM software.
- Bilingual abilities (e.g., Spanish, Mandarin, Vietnamese) are a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Attractive sign-on bonus.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Extensive paid training program.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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