About the Company
Blizzard Entertainment is a premier developer and publisher of entertainment software, recognized for creating some of the industry’s most critically acclaimed games. Headquartered in Irvine, CA, we are dedicated to crafting epic entertainment experiences that last a lifetime. Our commitment to our players is paramount, and we constantly strive to understand and improve their experience. Join our team and help us shape the future of gaming.
Job Description
Are you passionate about ensuring exceptional player experiences? Blizzard Entertainment is seeking a dedicated and detail-oriented Customer Experience Evaluator to join our team. This is an entry-level position that comes with comprehensive paid training, designed for individuals eager to start a career in customer experience and quality assurance. As a Customer Experience Evaluator, you will play a crucial role in assessing and improving the quality of our customer interactions and overall player journey. You will provide critical insights that directly influence how we support our global community, ensuring every player feels heard and valued. If you have a keen eye for detail, excellent communication skills, and a desire to make a tangible impact on a world-renowned gaming brand, we encourage you to apply!
Key Responsibilities
- Evaluate customer service interactions (e.g., chat, email, social media, phone calls) against established quality guidelines and standards.
- Provide constructive and actionable feedback to customer service representatives to foster continuous improvement.
- Identify trends in customer feedback and service performance to pinpoint areas for process and product enhancement.
- Document evaluation findings accurately and consistently using our internal tools.
- Participate in calibration sessions to ensure consistent application of quality standards across the team.
- Collaborate with team leads and managers to develop and refine quality assurance protocols.
- Contribute to the continuous improvement of the overall player experience.
Required Skills
- Exceptional attention to detail and analytical abilities.
- Strong written and verbal communication skills in English.
- Ability to work independently and as part of a team.
- Proficiency with basic computer applications (e.g., Microsoft Office Suite, Google Workspace).
- A genuine passion for delivering outstanding customer service.
- Ability to learn quickly and adapt to new tools and processes.
Preferred Qualifications
- Prior experience in a customer service or quality assurance role (internships or volunteer work included).
- Familiarity with Blizzard Entertainment games and a passion for the gaming industry.
- Ability to identify and articulate complex issues clearly.
- Experience with CRM software or customer support platforms.
- Multilingual abilities are a plus.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and performance bonuses.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- On-site amenities (e.g., fitness center, game room, cafeteria).
- Employee discounts on games and merchandise.
- Professional development opportunities.
- A vibrant and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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