About the Company
TELUS Communications Inc. is a leading Canadian telecommunications company, providing a wide range of communications products and services including internet, data, voice, entertainment, and healthcare solutions. With a strong commitment to connecting Canadians and driving innovation, TELUS is at the forefront of digital transformation, empowering businesses and individuals through advanced technology and exceptional customer experiences. Our Vancouver office is a hub of innovation and collaboration, driving impact across Canada.
Job Description
Join TELUS Communications Inc. as an Application Support Analyst with a specific focus on Concentrix Software. In this hybrid role based in our dynamic Vancouver office, you will be instrumental in ensuring the seamless operation and optimal performance of critical business applications. You will provide expert-level technical support, troubleshoot complex issues, and collaborate with various teams to maintain high availability and user satisfaction. This role involves deep diving into software functionalities, particularly those interfacing with or developed by Concentrix, to resolve incidents, implement solutions, and contribute to system enhancements.
Key Responsibilities
- Provide advanced technical support and troubleshooting for complex application issues, with a focus on Concentrix-related software.
- Diagnose and resolve software incidents, service requests, and problems in a timely and efficient manner.
- Collaborate with development teams, vendors (including Concentrix), and other IT stakeholders to escalate and resolve critical issues.
- Perform root cause analysis to identify underlying problems and implement preventive measures.
- Document solutions, procedures, and knowledge base articles to improve support efficiency and user self-service.
- Assist in the deployment, configuration, and testing of new software releases and patches.
- Monitor application performance and proactively identify potential issues.
- Provide training and guidance to end-users and junior support staff on application functionalities.
Required Skills
- 2+ years of experience in application support or a similar technical role.
- Proficiency in SQL for database querying and data manipulation.
- Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Strong understanding of software development lifecycle (SDLC) and application architecture.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical information clearly to non-technical stakeholders.
- Experience with operating systems (Windows, Linux) and network fundamentals.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification.
- Experience with scripting languages (e.g., Python, PowerShell) for automation.
- Knowledge of cloud platforms (AWS, Azure, GCP).
- Prior experience supporting applications in a large enterprise environment.
- Specific experience with Concentrix proprietary software or integrated systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and career growth.
- Employee wellness programs and resources.
- Competitive retirement savings plan with company match.
- Discounts on TELUS products and services.
- Dynamic and inclusive work environment in a state-of-the-art office.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.