About the Company
NTT Data is a global IT services and consulting company, part of the NTT Group. We partner with clients to transform their businesses through consulting, system integration, and managed services. With a focus on innovation and leveraging advanced technologies like AI, we help organizations across various industries achieve their digital transformation goals and create sustainable value.
Job Description
Join NTT Data as an AI Virtual Assistant and embark on an exciting journey in the world of artificial intelligence and digital support. This is a unique opportunity for individuals eager to start their careers, as freshers are welcome and no prior experience is required. As an AI Virtual Assistant, you will be instrumental in providing efficient, text-based support, managing information, and assisting various internal teams through our cutting-edge AI platforms. This role is 100% remote, allowing you to work from anywhere within the United States. Please note: This role is exclusively focused on digital and text-based interactions; no phone calls are involved.
Key Responsibilities
- Process and respond to a wide range of inquiries via chat and email using AI-powered tools.
- Perform data entry, information retrieval, and document management tasks with high accuracy.
- Assist in scheduling, coordinating, and organizing digital workflows for various departments.
- Support internal teams by providing timely information and assistance as guided by AI systems.
- Identify and escalate complex issues to appropriate human specialists when AI capabilities are exceeded.
- Maintain up-to-date knowledge of AI system functionalities and company-specific information.
- Contribute to the continuous improvement of AI responses and knowledge base by providing feedback.
Required Skills
- Exceptional written communication skills in English.
- High level of digital literacy and comfort with various software applications.
- Strong attention to detail and accuracy.
- Ability to learn new technologies and systems quickly.
- Excellent problem-solving skills and a proactive attitude.
- Self-motivated with the ability to work independently in a remote environment.
Preferred Qualifications
- Familiarity with AI tools or virtual assistant platforms (even personal use).
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Basic understanding of project management principles.
- Certifications in digital literacy or administrative support.
- Proficiency in a second language.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and career growth.
- Remote work setup assistance and stipend.
- Employee wellness programs.
- Inclusive and supportive work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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